SHIPPING & RETURNS POLICY
Effective Date: September 6, 2026
Thank you for supporting Palmetto Training Group LLC ("PTG").
This Shipping & Returns Policy applies to physical merchandise purchased through the PTG website.
1. ORDER PROCESSING
Orders are generally processed within 3–5 business days after payment has been successfully received.
Orders are not normally processed, shipped, or delivered on weekends or federal holidays.
During periods of high order volume, product launches, promotions, or other circumstances, processing times may be longer.
If there is a significant delay affecting your order, PTG will make reasonable efforts to communicate the delay.
2. SHIPPING
PTG currently ships merchandise to addresses within the United States.
Available shipping methods and estimated delivery times will be displayed during checkout when applicable.
Shipping times are estimates and are not guaranteed unless expressly stated otherwise.
Once an order has been transferred to the shipping carrier, delivery timing is generally outside PTG's control.
PTG is not responsible for delays caused by:
Shipping carriers
Severe weather
Natural disasters
Government actions
Transportation disruptions
Incorrect or incomplete shipping information
Lost or delayed packages
Other circumstances outside PTG's reasonable control
3. SHIPPING ADDRESS
Customers are responsible for providing an accurate and complete shipping address at checkout.
PTG is not responsible for orders shipped to an incorrect address provided by the customer.
If you realize that you entered an incorrect shipping address, contact PTG as soon as possible.
PTG will make reasonable efforts to correct the address before the order ships, but an address change cannot be guaranteed.
Once an order has shipped, PTG may be unable to change the delivery address.
4. LOST, STOLEN, OR MISDELIVERED PACKAGES
If tracking information indicates that a package has been delivered but you cannot locate it, please first check the delivery location, mailbox, porch, building receiving area, and with other members of your household.
You should also contact the applicable shipping carrier.
PTG will make reasonable efforts to assist customers in resolving shipping issues.
PTG is not responsible for merchandise that is stolen after confirmed delivery to the shipping address provided by the customer.
If a package appears to have been lost or misdelivered by the carrier, contact PTG so we can determine what assistance may be available.
5. DAMAGED MERCHANDISE
If your order arrives damaged, contact PTG within 7 days of delivery.
Please provide:
Your name
Order number
Description of the damage
Photographs of the damaged merchandise
Photographs of the packaging when applicable
PTG will review the situation and determine an appropriate resolution, which may include replacement, repair, store credit, or refund where appropriate.
Customers should retain damaged merchandise and packaging until the issue has been resolved.
6. RETURNS
PTG accepts returns of eligible merchandise within 30 days of delivery.
To be eligible for a return, merchandise must generally be:
Unused
Unworn
Unwashed
In its original condition
Free from damage, stains, odors, or alterations
Returned with original packaging when reasonably possible
Certain products may be excluded from returns as described below.
7. NON-RETURNABLE ITEMS
The following items are generally not eligible for return:
Customized or personalized merchandise
Items marked as final sale
Downloadable or digital products
Used or damaged merchandise
Merchandise that has been altered
Gift cards, where applicable
PTG reserves the right to refuse a return that does not meet the requirements of this policy.
8. EXCHANGES
PTG may offer exchanges for eligible merchandise when the requested replacement item is available.
If an item is unavailable, PTG may offer a refund or store credit instead.
Customers are responsible for contacting PTG before sending an item back for an exchange.
9. RETURN SHIPPING
Unless merchandise arrives damaged, defective, or PTG shipped the wrong item, the customer is generally responsible for return shipping costs.
Original shipping charges are generally non-refundable.
PTG recommends using a shipping service that provides tracking when returning merchandise.
PTG is not responsible for merchandise lost while being returned to PTG.
10. REFUNDS
Once a returned item is received and inspected, PTG will determine whether the return qualifies for a refund.
Approved refunds will generally be issued to the original payment method.
Depending on the payment provider or financial institution, it may take additional business days for the refund to appear on the customer's account.
PTG is not responsible for delays caused by a customer's financial institution or payment processor.
11. SALE ITEMS
Merchandise purchased at a discounted or promotional price may be subject to additional return restrictions.
Unless otherwise stated at the time of purchase, sale merchandise remains subject to this policy.
Items identified as Final Sale are not eligible for return or exchange except where required by applicable law.
12. INCORRECT ITEMS
If PTG sends you the wrong item, contact us within 7 days of delivery.
PTG will work with you to correct the order and, when appropriate, provide a return shipping method at no additional cost to you.
13. SIZE EXCHANGES
For apparel and other merchandise where sizing applies, customers are responsible for selecting the appropriate size.
If an item does not fit and meets the return requirements, PTG may accept it for return or exchange in accordance with this policy.
Customers are generally responsible for return shipping associated with size exchanges.
14. ORDER CANCELLATIONS
If you need to cancel an order, contact PTG as soon as possible after placing the order.
PTG will make reasonable efforts to cancel an order before it enters processing or shipment.
Once an order has shipped, it generally cannot be canceled and must instead be handled according to the applicable return provisions of this policy.
15. PRODUCT AVAILABILITY
PTG makes reasonable efforts to maintain accurate inventory information.
However, products may occasionally become unavailable due to inventory errors, supplier issues, or other circumstances.
If PTG is unable to fulfill an order for an item that has been purchased, PTG may contact the customer regarding available alternatives or provide a refund for the unavailable item.
16. PRODUCT REPRESENTATION
PTG makes reasonable efforts to accurately display merchandise descriptions, colors, photographs, sizes, and other product information.
Actual colors and appearance may vary depending on your device, display settings, lighting, manufacturing variations, or other factors.
Minor variations in embroidery, printing, fabric, or manufacturing are not necessarily considered defects.
17. HOW TO REQUEST A RETURN
To request a return, contact:
Palmetto Training Group LLC
Email: ______________________________
Please include:
Name:
Order Number:
Item(s) to be Returned:
Reason for Return:
Do not ship merchandise back to PTG until you have received return instructions.
18. POLICY CHANGES
PTG may update this Shipping & Returns Policy from time to time.
The current version will be posted on the PTG website with the applicable effective date.
Changes will generally apply to orders placed after the updated policy becomes effective.