PRIVACY POLICY

Effective Date: September 6, 2026

Palmetto Training Group LLC ("PTG," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide when using our website, purchasing our products or services, registering for training, or otherwise interacting with us.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your information.

1. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Telephone number

  • Mailing or billing address

  • Information submitted through contact forms

  • Training registration information

  • Information necessary to process purchases or registrations

  • Communications and correspondence with PTG

  • Information you voluntarily provide regarding your training interests or needs

We may also automatically collect certain technical information when you visit our website, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Approximate geographic information

  • Date and time of website visits

  • Referring website or webpage

  • Other website usage and analytics information

We do not intentionally collect sensitive personal information unless it is necessary for a specific service and you voluntarily provide it.

2. HOW WE USE INFORMATION

PTG may use information we collect to:

  • Process purchases and training registrations

  • Communicate with customers and students

  • Respond to inquiries

  • Provide training and other services

  • Process merchandise orders

  • Send transactional communications

  • Provide customer support

  • Improve our website, courses, products, and services

  • Analyze website traffic and usage

  • Send promotional or marketing communications where permitted

  • Maintain business and financial records

  • Prevent fraud, abuse, or unauthorized activity

  • Comply with applicable laws and legal obligations

We will not use personal information for purposes materially different from those described in this Privacy Policy without providing appropriate notice where required by law.

3. PAYMENTS

PTG may use third-party payment processors to process purchases, class registrations, and other transactions.

Payment information may be collected and processed directly by the applicable payment processor rather than being stored directly by PTG.

PTG generally does not receive or store complete payment-card numbers.

Payment processors may have their own privacy policies and terms governing their collection and use of information.

4. THIRD-PARTY SERVICE PROVIDERS

PTG may use third-party service providers to operate portions of our business and website.

These providers may include services used for:

  • Website hosting

  • Website analytics

  • Payment processing

  • Scheduling and registration

  • Email communications

  • Customer relationship management

  • Merchandise fulfillment

  • Website security

  • Advertising and social-media integration

These providers may process information in accordance with their own privacy policies and applicable agreements.

We encourage users to review the privacy policies of third-party services they use when interacting with PTG.

5. COOKIES AND ANALYTICS

Our website may use cookies, pixels, analytics tools, or similar technologies to operate the website, understand website traffic, remember preferences, improve functionality, and measure advertising or marketing effectiveness.

Cookies are small files or pieces of information stored on your device by a website.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

6. MARKETING COMMUNICATIONS

If you provide your contact information, PTG may use it to communicate with you regarding:

  • Training opportunities

  • New courses

  • Products

  • Events

  • Company announcements

  • Promotions

  • Other PTG-related information

Where required by applicable law, we will provide an opportunity to opt out of marketing communications.

You may unsubscribe from promotional emails by using the unsubscribe instructions included in the communication or by contacting us directly.

Even if you opt out of promotional communications, we may continue to send necessary transactional or administrative communications, such as information concerning a purchase, registration, account, or scheduled training.

7. INFORMATION SHARING

PTG does not sell your personal information for money.

We may share information with third parties when reasonably necessary to operate our business, including:

  • Payment processors

  • Website and hosting providers

  • Registration and scheduling providers

  • Email service providers

  • Shipping and fulfillment providers

  • Analytics and advertising providers

  • Professional advisors

  • Legal or governmental authorities when required by law

We may also disclose information when we reasonably believe disclosure is necessary to:

  • Comply with a legal obligation

  • Respond to lawful requests

  • Protect the rights or property of PTG

  • Protect the safety of PTG, our customers, students, or others

  • Investigate fraud or unauthorized activity

  • Enforce our agreements or policies

8. TRAINING AND CUSTOMER INFORMATION

Information provided in connection with PTG training may be used to administer registration, communicate with students, maintain appropriate business records, and provide training services.

PTG will not publicly disclose a student's personal information or training information merely because the individual participates in PTG training.

Photographs or videos taken during PTG events may be used for legitimate company purposes, including marketing and social-media content, where appropriate and subject to applicable permissions, releases, or other legal requirements.

9. CHILDREN'S PRIVACY

PTG's website and services are not directed toward children under 13 years of age.

We do not knowingly collect personal information from children under 13 through our website without appropriate parental or guardian involvement.

If you believe that a child under 13 has provided personal information to PTG without appropriate authorization, please contact us so that we can evaluate and, where appropriate, delete the information.

10. DATA SECURITY

PTG takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by PTG.

11. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

  • Provide services

  • Complete transactions

  • Maintain business records

  • Resolve disputes

  • Enforce agreements

  • Comply with legal, tax, accounting, or regulatory obligations

  • Protect our legitimate business interests

When information is no longer reasonably necessary for these purposes, we may delete or securely dispose of it, subject to applicable legal requirements.

12. YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Opt out of certain marketing communications

  • Request information about how your personal information is used or disclosed

Some requests may be subject to applicable legal limitations or exceptions.

To submit a privacy-related request, contact us using the information provided below.

13. THIRD-PARTY WEBSITES

Our website may contain links to websites, social-media platforms, training partners, manufacturers, retailers, or other third-party websites.

PTG is not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

14. SOCIAL MEDIA

PTG may maintain accounts or profiles on third-party social-media platforms.

Interactions with PTG through social-media platforms may be subject to both this Privacy Policy and the privacy policies of the applicable social-media platform.

PTG does not control how those platforms independently collect or process information.

15. BUSINESS TRANSFERS

If PTG undergoes a merger, acquisition, reorganization, sale of assets, financing transaction, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

16. CHANGES TO THIS PRIVACY POLICY

PTG may update this Privacy Policy from time to time.

When changes are made, we will update the "Effective Date" at the top of this Privacy Policy.

We encourage you to periodically review this page for the most current version.

Your continued use of the website following the posting of changes constitutes acceptance of the updated Privacy Policy to the extent permitted by law.

17. GOVERNING LAW

This Privacy Policy shall be interpreted and applied in accordance with applicable federal and South Carolina law, except to the extent another jurisdiction's privacy laws apply to you.