Payment, Cancellation, Refund & Weather Policy

Logo for a firearms training group in South Carolina featuring a circular black and green badge with a crescent moon and palm tree, with text stating "Palmetto Training Group" which was established in 2024.

EffEctive Date: 07/12/2026 (Updated 09/25/2026)

This policy applies to all courses, private instruction, coaching sessions, and events offered by Palmetto Training Group ("PTG").

Payment Policy

Course Registration

A student's seat is not reserved until payment has been received.

Registration is accepted on a first-come, first-served basis.

PTG reserves the right to limit class sizes and close registration once capacity has been reached.

Accepted Payment Methods

PTG accepts:

  • Credit/Debit Cards

  • Cash

  • Approved Electronic Payments

  • Gift Certificates (if applicable)

Returned payments, chargebacks, or declined transactions may result in cancellation of registration.

Private Instruction

Private lessons require payment in full at the time of scheduling unless otherwise approved by PTG.

Pricing

Course prices are subject to change without notice.

Students who have already registered and paid are not affected by future price changes.

Cancellation Policy

Student Cancellation

Students may cancel their registration at any time by contacting PTG.

Cancellation requests must be submitted by email or another written method.

More Than 30 Days Before Class

Students who cancel at least thirty (30) calendar days before the scheduled course may choose one of the following:

  • Transfer to another available course.

  • Receive a PTG account credit valid for twelve (12) months.

  • Receive a refund, less a 5% processing fee to cover non-refundable payment processing costs.

14–29 Days Before Class

Students canceling between fourteen (14) and twenty-nine (29) calendar days before class may:

  • Transfer once to another available course without penalty.

  • Receive a PTG account credit valid for twelve (12) months.

Refunds are generally not issued during this period.

Less Than 14 Days Before Class

Cancellations made fewer than fourteen (14) calendar days before class are not eligible for a refund or course credit.

PTG may make exceptions for verified emergencies at its sole discretion.

We understand that things happen and we will do our best to accommodate. Please understand that when you

register for a course, you take up a spot that another person can not take. PTG has a minimum student requirement that must be met in order for a course to be hosted.

No-Show Policy

Students who fail to appear for a scheduled course without prior notification will:

  • Forfeit all tuition.

  • Receive no refund.

  • Receive no course credit.

Private Lesson Rescheduling

Private lessons may be rescheduled without charge if at least forty-eight (48) hours' notice is provided.

Requests made with less than forty-eight (48) hours' notice may result in forfeiture of the lesson fee.

PTG Course Cancellation

PTG reserves the right to cancel or reschedule any course due to:

  • Instructor illness

  • Instructor emergency

  • Range closure

  • Unsafe weather

  • Equipment failure

  • Low enrollment

  • Circumstances beyond PTG's control

If PTG cancels a course, students may choose:

  • A full refund, or

  • Transfer to another available course.

PTG is not responsible for travel expenses, lodging, ammunition, lost wages, or any other incidental costs.

Refund Policy

Refunds will only be issued when permitted under this policy.

Refunds are processed using the original payment method whenever possible.

Processing times vary depending on the financial institution.

Payment processing fees charged by third-party providers may be deducted from eligible refunds.

Student Removal

Students removed from training due to:

  • Unsafe firearm handling

  • Safety violations

  • Disruptive conduct

  • Harassment

  • Failure to follow instructor directions

  • Alcohol or drug impairment

are not eligible for a refund, transfer, or course credit.

Weather Policy

Firearms training occurs outdoors and will proceed under most weather conditions.

Classes will generally continue during:

  • Light rain

  • Moderate rain

  • Cold temperatures

  • Heat

  • Wind

  • Overcast conditions

Students should dress appropriately for expected weather.

Delays

Training may be temporarily suspended due to:

  • Lightning within the immediate area

  • Severe thunderstorms

  • Tornado warnings

  • Flash flooding

  • High winds creating unsafe conditions

  • Any condition deemed unsafe by the Lead Instructor

Weather Cancellations

Only PTG may determine whether weather conditions require cancellation or postponement.

If PTG cancels due to weather, students may:

  • Transfer to a future course, or

  • Receive a full refund.

Students who independently choose not to attend due to weather, when the course is still being conducted, are considered to have voluntarily canceled and are subject to the standard cancellation policy.


Chargebacks

Students agree not to initiate a payment dispute or chargeback without first contacting PTG to resolve the matter.

Fraudulent chargebacks may result in:

  • Permanent removal from future courses.

  • Collection efforts.

  • Recovery of associated fees and costs as permitted by law.

Agreement

By registering for any Palmetto Training Group course, event, or private lesson, the student acknowledges that they have read, understand, and agree to abide by this Payment, Cancellation, Refund, and Weather Policy.

PTG reserves the right to modify this policy at any time. Changes will apply only to future registrations unless otherwise required by law.